How IPLATFORM TECHNOLOGY PTE. LTD. handles personal data collected through its website, its Ubi facility and its delivery engagements.
This Privacy Policy explains how IPLATFORM TECHNOLOGY PTE. LTD. collects, uses, stores, shares and protects personal data. It applies to information we receive through our website at www.iplatformtech.com, through email and telephone correspondence, through the contact form on this site, and through day to day delivery work carried out at our facility and at client sites. The website was built and is maintained under the developer name iPlatform Tech, and the policy below describes the practices that apply to the whole organisation.
We take the handling of personal data seriously because our work depends on trust. Clients hand us access details, contact lists and sometimes production credentials while we help them deliver integrated systems. We treat that material the same way we treat the rack bay alley itself: carefully, deliberately and with a written record of what was done. This policy is meant to be read by a client, a visitor, a supplier or a job applicant and to be understandable without legal training.
If you are reading this policy on behalf of another person or an organisation, please make sure they are aware of it. If you do not agree with the practices described here, you should not use our website or submit personal data to us. Continuing to use the site after the last updated date at the top of this page means you accept the current version.
This policy does not cover the practices of third party websites that you may reach through links on our site. Those sites have their own policies, and we encourage you to read them before sharing any personal data.
The data controller for the personal data described in this policy is IPLATFORM TECHNOLOGY PTE. LTD., a company registered in Singapore. Our registered and operating address is 33 Ubi Avenue 3, #07-65 Vertex, Singapore 408868, Singapore (SG). Our contact email address is submissions@iplatformtech.com and our contact telephone number is +14787583949.
If you have a question about this policy, a request relating to your personal data or a concern about how we have handled it, please write to the email address above and mark your message clearly as a privacy matter. We aim to acknowledge privacy enquiries within a small number of business days and to provide a substantive reply as quickly as the request allows.
IPLATFORM TECHNOLOGY PTE. LTD.
33 Ubi Avenue 3, #07-65 Vertex, Singapore 408868, Singapore (SG)
Email: submissions@iplatformtech.com
Phone: +14787583949
Where we refer to the Company, we mean IPLATFORM TECHNOLOGY PTE. LTD. Where we refer to the developer, we mean the party that built and maintains this website, identified by the developer name iPlatform Tech. In most cases these are the same organisation acting through its engineering and delivery staff.
We collect personal data in several ways, and we try to collect only what is needed for a clear purpose. The categories below describe the kinds of information we may hold across different relationships.
When you send a message through our contact form, write to us by email or call us, you may give us your name, your email address, your telephone number, your organisation and your role. You may also give us the subject of your enquiry and the message body, which can contain any detail you choose to include, such as a project timeline, an address or technical information about a build.
When we work on a deployment, a patch run, a cooling check or a cutover sitting, we may receive contact details for client engineers, facilities staff and suppliers. We may also handle technical records such as rack elevations, delivery sheets, connecting schedules and handover notes. These records can contain names, signatures, email addresses and telephone numbers of the people involved in the work.
When you visit our website, the hosting environment may record technical data such as the type of browser you use, your approximate location derived from your network address, the pages you view and the time of your visit. We use this information to keep the site working and to understand which pages are useful. We do not build advertising profiles from it.
We may receive personal data from a client who introduces a colleague to us, from a supplier who shares a delivery contact, or from a public register that we consult while checking a counterparty. Where we receive personal data from someone else, we use it only for the purpose for which it was shared with us.
We use personal data for the following purposes, and for purposes that are directly related to them. If we ever need to use personal data for a new purpose that is not covered here, we will tell you first and, where required, seek your consent.
We do not sell personal data. We do not rent contact lists. We do not use personal data to make automated decisions that have a legal or similarly significant effect on a person.
Different legal systems use different labels for the basis on which personal data may be processed. To keep this policy understandable across the places where our clients operate, we describe the bases we rely on in plain terms.
Where we are preparing or carrying out an engagement with you or your organisation, we process personal data because it is needed to deliver the work, to communicate about it and to record what was done.
We process certain personal data because we have a legitimate interest in operating a business, keeping our records accurate, securing our site and supporting our delivery work, and because those interests are not outweighed by the rights of the individuals concerned.
Where the law requires consent, or where we choose to ask for it, we will seek your consent before the relevant processing and record how and when it was given. You may withdraw consent at any time, and withdrawal does not affect processing that already took place.
We may process personal data to comply with a legal obligation, such as keeping tax records, responding to a lawful request from a public authority or meeting a safety requirement.
Our website is built as a set of static pages. It does not run an advertising network, and it does not place tracking cookies that follow you across other sites. Any cookies or local storage used by the site are limited to keeping the site working properly and remembering your preferences during a visit.
The hosting provider may keep server logs that record the time of a request, the page requested, the referring page and the network address from which the request came. These logs help us detect abuse, diagnose faults and understand general traffic patterns. They are not used to identify you personally unless a security incident makes that necessary.
The contact form is designed to prepare an email in your own mail client. When you press the button, the site composes a message addressed to submissions@iplatformtech.com using the details you entered, and then the sending is done by your email application. The form itself does not transmit or store your message on a server controlled by us.
If we ever introduce analytics or other tools that change these practices, we will update this policy and, where the law requires it, ask for your consent before the tools are used for that purpose.
When you contact us, we keep your correspondence so we can reply and so we have a record of what was discussed. This usually means the name, email address and message content that you supply, together with any later replies in the same thread.
We ask you not to send sensitive personal data through the contact form, such as identity document numbers, financial account numbers or health information. If a project genuinely requires us to handle sensitive data, we will agree a safer channel with you before any such data is shared.
Our staff are trained to recognise phishing attempts and to treat unexpected attachments with caution. If you receive a message that claims to come from us but looks unusual, please verify it using the contact details in this policy before acting on it.
Our facility at 33 Ubi Avenue 3, #07-65 Vertex, Singapore 408868, Singapore (SG) is a working development and integration environment. People who visit may be recorded in a visitor log that records their name, organisation, time of arrival and time of departure. This is standard practice for a site that holds client equipment and is required for safety and accountability.
Access to the rack bay alley is managed so that only authorised people are present during a build. Where electronic access control is used, it may record the identity of the person and the time of each entry and exit. We keep those records for the period needed to support security investigations and then delete them in line with our retention schedule.
Delivery records created in the facility, such as delivery sheets and handover notes, may contain the names and contact details of engineers who worked on a build. These records are kept with the engagement and are shared with the client as part of the handover.
We do not sell or rent personal data to anyone. We share personal data only where there is a clear need and a lawful basis, and only to the extent needed for that purpose.
We use service providers for hosting, email, accounting and delivery logistics. They act on our instructions, are bound by confidentiality and are expected to protect personal data to a standard comparable to ours. We limit what we share with them to what the service requires.
During an engagement we may share the contact details of the people involved so that the build can be coordinated. This can include engineers, facilities staff and delivery contacts. We share only what is relevant to the work at hand.
We may share personal data with lawyers, auditors, insurers and other professional advisers where this is necessary to obtain advice or to comply with a legal process.
We may disclose personal data to a public authority where we are required to do so by law, by a court order or by a lawful request, or where disclosure is necessary to protect the safety of a person or the security of the facility.
If the Company is reorganised, merged or its assets are transferred, personal data may be transferred as part of that transaction. We will take reasonable steps to ensure the recipient continues to protect the data in line with this policy.
Our main operations are in Singapore, but some of our service providers and some of our clients may be located in other countries. As a result, personal data may be transferred to or accessed from a country other than the one in which it was collected.
Where we transfer personal data across borders, we take steps to ensure it continues to receive an appropriate level of protection. These steps can include using contractual terms that require the recipient to protect the data, limiting access to a need to know basis and reviewing the safeguards offered by a provider before we engage it.
If you would like more detail about the safeguards that apply to a particular transfer, please contact us using the details in this policy and we will explain what is in place.
We keep personal data only for as long as we need it for the purpose for which it was collected, or for as long as the law requires. When a purpose has been fulfilled and no legal obligation requires us to keep the data, we delete it or render it anonymous.
Retention periods differ by category. Enquiry correspondence is usually kept for a period that allows us to follow up on a project and to answer later questions. Delivery records such as delivery sheets and handover notes are kept for the life of the engagement and for a further period that reflects the need to support the client and to defend legal claims. Accounting records are kept for the period required by tax and company law. Visitor and access logs are kept only as long as they are useful for security and then deleted.
Where data is held in a backup, it may remain in that backup until the backup is overwritten in the ordinary course. Backups are protected and are not used for any purpose other than restoring the live systems.
We protect personal data using a combination of technical and organisational measures. Access to systems that hold personal data is limited to staff who need it for their work. Accounts are protected by strong credentials, and access is reviewed when a person changes role or leaves the organisation.
Physical security at the Ubi facility is part of the same approach. The rack bay alley is accessible only to authorised people, visitor movement is logged, and equipment cabinets are locked when not in use. Our staff are trained to handle client equipment and data carefully, and to report any suspected incident immediately.
We keep records in plain, consistent formats so that they can be reviewed and, where necessary, deleted accurately. The same discipline that produces a readable handover note also makes our records easier to protect and easier to correct.
No system is perfectly secure. If a personal data breach occurs that is likely to result in a risk to the rights of individuals, we will notify the relevant authority and, where appropriate, the affected individuals, in line with applicable law.
Depending on where you live, you may have a number of rights in relation to your personal data. We respect these rights and will help you exercise them, subject to the limits that the law places on them.
To exercise a right, write to submissions@iplatformtech.com and describe what you would like us to do. We may ask for information to confirm your identity before we act, so that we do not disclose personal data to the wrong person. We will respond within the time limit set by applicable law, and if we need more time we will explain why.
You will not normally have to pay a fee to exercise your rights. If a request is clearly unfounded or excessive, we may charge a reasonable fee or decline to act, and we will explain our reasoning.
Our services are aimed at organisations and at adults acting in a professional capacity. We do not knowingly collect personal data from children. If you believe that a child has provided personal data to us, please contact us and we will take steps to delete it.
Where a project involves a client system that may be used by children, we work with the client to ensure that personal data is handled in a way that is appropriate for that context, and we ask the client to confirm that it has the necessary permissions.
We may occasionally send a short note about a service or a change at the facility to people we have worked with, but we do not run a broadcasting newsletter and we do not buy contact lists. Every marketing message we send will identify us and will include a straightforward way to opt out.
You can tell us at any time that you do not want to receive marketing messages. We will record your preference and will not send further marketing to you, although we may still contact you about an active engagement or a legal matter.
We review this policy from time to time and may update it to reflect changes in our practices, in our services or in the law. When we make a change, we will update the last updated date at the top of this page.
If a change is material, we will take reasonable steps to bring it to the attention of people who are likely to be affected, for example by placing a notice on the site or by writing to active clients. We encourage you to check this page occasionally so that you are aware of the current version.
Where a change requires your consent under applicable law, we will seek that consent before the change takes effect for your data.
We would rather hear about a problem early than learn about it from a regulator. If you are unhappy with how we have handled your personal data, please write to submissions@iplatformtech.com with the details and mark the message as a privacy complaint. We will acknowledge it, investigate it fairly and reply with our findings and any remedy we propose.
If you are not satisfied with our response, you may have the right to complain to the data protection authority in your country or in Singapore. We will cooperate with any such authority and will provide the information it reasonably requires.
Before escalating a dispute, we ask that you give us a reasonable opportunity to resolve it directly. Most concerns arise from a misunderstanding and can be settled quickly once the facts are clear.
This website was designed and built under the developer name iPlatform Tech, which is the same group of engineers and designers that operates the rack bay alley described on the site. The policy above reflects the practices of that team and of IPLATFORM TECHNOLOGY PTE. LTD. as a whole.
If you have a technical question about how the site handles data, you can address it to the same email address that handles general privacy enquiries. We will route it to the people who maintain the site and will answer it in the same plain language we use everywhere else.
Thank you for taking the time to read this policy. We would rather explain our practices clearly here than leave you guessing.